Privacy Policy
This Privacy Policy describes how PlayServ Ltd ("PlayServ," "we," "our," or "us"), incorporated under the laws of the United Kingdom, with its registered office at Dept 6218a, 196 High Road, Wood Green, London, United Kingdom, N22 8HH, registration number 10645902 collects, uses, stores, and protects your personal information when you access or use our services (the "Service").
1. Applicability of this Privacy Policy
This Privacy Policy applies to our online services, mobile and desktop applications (the "Services"), our website https://playserv.io, and other interactions (e.g., customer support, community forums) you may have with us.
This policy does not apply to:
- Third-party applications or software integrated with our Services.
- Data handled by our Customers (e.g., your employer) where we act solely as a Data Processor. In those cases, the Customer's privacy policy applies.
2. The Types of Personal Data We Collect
We collect information that identifies or can be used to identify you ("Personal Data") through the following channels:
- Account Information: Name, email address, password, and professional role provided during registration.
- Billing Data: For paid services, we (or our PCI-compliant payment processors) collect billing addresses and payment details.
- Technical & Usage Data: IP addresses, browser types, device identifiers, and logs of how you interact with our platform.
- Location Data: Approximate location derived from your IP address or business address.
- Cookie Data: We use cookies to maintain sessions and analyze traffic.
- AI Interaction Data: If you use our integrated AI features, we process the prompts and metadata associated with those interactions to generate results.
3. Legal Bases for Processing
Under the GDPR, we only process your data when we have a valid legal basis:
- Performance of a Contract: To provide the Services you or your organization signed up for.
- Legitimate Interests: For security, fraud prevention, improving our product features, and internal administration.
- Consent: For marketing communications or specific data-sharing activities where you have opted in.
- Legal Obligation: To comply with tax, labor, or regulatory requirements.
4. How We Share Personal Data
We do not sell your Personal Data. We share it only as follows:
- Sub-processors: Third-party vendors providing cloud hosting (e.g., AWS Europe), customer support tools, or analytics.
- Corporate Affiliates: Within our group of companies for business continuity.
- Legal Compliance: If required by EU or Member State law.
- Business Transfers: In the event of a merger or acquisition, subject to confidentiality.
5. International Data Transfers
While we prioritize storing data within the European Economic Area (EEA), some processing may occur in countries outside the EEA (such as the United States).
For such transfers, we ensure a high level of protection by:
- Utilizing Adequacy Decisions by the European Commission.
- Implementing Standard Contractual Clauses (SCCs).
- Verifying certifications under the EU-U.S. Data Privacy Framework, where applicable.
6. Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes outlined in Section 3.
- Account Data: Retained for the duration of your active account.
- Legal Records: Financial and tax data is typically retained for 10 years in accordance with local EU tax laws.
- Deletion: When data is no longer required, we securely delete or anonymize it.
7. Your GDPR Rights
As a resident of the EEA/UK (or where applicable), you have the following rights:
- Right of Access: Obtain a copy of your data.
- Right to Rectification: Correct inaccurate data.
- Right to Erasure: Request deletion of your data ("Right to be forgotten").
- Right to Restriction: Limit how we process your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: Withdraw consent at any time without affecting prior lawfulness.
To exercise these rights, please contact our Data Protection Team at contact@playserv.io.
8. Security
We implement robust technical and organizational measures (including encryption at rest and in transit) to protect your data. However, no internet transmission is 100% secure. We encourage you to use strong passwords and two-factor authentication where available.
9. Age Restrictions
Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we discover such data has been collected, we will delete it immediately.
10. Changes to this Policy
We may update this policy to reflect changes in law or our business practices. Material changes will be notified via email or a prominent notice within the Service.
11. Contact Us & Supervisory Authority
If you have questions, please contact: